IT Service Management
Service-Oriented Architecture Template

Best Practices World Class Enterprises

ITIL and ISO 20000 Compliant

Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information

Your company can't afford to waste any IT infrastructure investment, but you probably can't afford to hire expensive consultants to develop an IT infrastructure to fully support your SOA efforts either. Fortunately, you can now use proven ITSM best practices while developing your own infrastructure. The IT Service Management for SOA is a best practices methodology from Janco Associates that provides predefined standards, policies, and procedures for an enterprise to support its efforts as it begins the implementation of a Service-Orient Architecture.

This is a set of "Best Practices" developed by and or World Class Enterprises.  They are proven policies, procedures, and standards which can be implemented in any size of enterprise.

The IT Service Management SOA Policy Template is a 126 page document that contains policies, standards, procedures and metrics that comply with the ITIL Standard. Included in the template are:

• Service Requests Policy

• Service Request Standard
• Help Desk Policy
• Help Desk Standards
• Help Desk Procedures
• Help Desk Service Level Agreement
• Change Control Standard
• Change Control Quality Assurance Standard
• Change Control Management Workbook
• Documentation Standard
• Application Version Control Standard
• Version Control Standard
• Internet, e-Mail and Electronic Communication Policy
• Blog & Personal Web Site Policy
• Travel and Off-Site Meeting
• Sensitive Information Policy
• Sample Service Level Agreement with Metrics

In addition, the  ITSM SOA template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. The document conforms with ITIL and has been updated to focus on supporting the the development, implementation and operation of a Service-Oriented Architecture.

The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.

The ITSM Job bundle contains the following job descriptions:

This template comes in Word and PDF Formats.  In addition the Silver version includes the job descriptions listed above (PDF and Word format) and the Gold version includes the 243 jobs from our Internet and IT Position descriptions andiGuide.

The template can be purchased by itself or with supporting job descriptions.  We do provide an update service for the template as it is modified.  You can see a full table of contents and some sample pages by clicking on the link below.

IT Service Management Template come is four versions

Service Oriented Architecture News

Mobile device policy focus is both security and productivity

The business operating environment is rapidly and drastically changing.  There is an increasing demand for mobile solutions to streamline productivity and get data closer to the end user. In services and sales functions, employees are required to travel heavily or are frequently away from a fixed office gain significant productivity and levels of efficiency with the use of mobile devices such as smartphones and tablets.

Data security concerns must be addressed and a mobile device policy clearly defined to minimize liability and loss.That is where the Mobile Device policy comes into play

Employment Picture for IT Professionals is Not Improving

A net gain of 6,600 seasonally adjusted IT jobs in April – only 20,600 jobs added in the last 3 months – more job seekers have stopped looking for jobs with the participation percentage being the lowest it has been since 1980 not a recipe for bright short term future

Janco has found that market for IT Professionals continues to struggle.  IT reflects the malaise of the US economy and added only 6,600 jobs in April while the total job market increased by only 115,000 which is well below the number of new jobs needed to drive a strong recovery. In addition, the number of individuals leaving the job market continues to increase with a participation rate falling to 63.6% -- the lowest it has been since 1980.  In California the overall unemployment number is 11% and Nevada tops state unemployment at 12%.  Janco has found that national unemployment rates have a direct impact on the confidence and ability of CIOs to implement new initiatives and expand their staffs.

    

Salaries inch up while work increases

The bad news is that tech professionals are working hard for every penny they bring home -- so hard that in many cases the extra workload outweighs the small boost in pay.

For the second year in a row, salaries and total compensation for IT professionals have inched up. According to Janco's and Computerworld's Salary Survey 2012, average salaries increased modestly this year.

Hiring is also up, with 87 percent of hiring managers who responded to the survey saying that they expect IT staff head count to increase in the next 12 months or remain the same. Only 25 percent of the total respondents reported hiring freezes, compared with 39 percent last year. And other negative indicators, such as salary freezes, budget cuts and layoffs, are all in retreat.

    

IT, it seems, is finally on the road to recovery. Workers even seem to feel better about the economy: Only 19 percent listed it as a challenge in the latest survey, compared to 28 percent the prior year.

BYOD Policy meets CIO's compliance and security requirements

BYOD has taken off leaving many CIOs struggling to find the right technologies to cope with the radical changes to compliance and security models that BYOD entails. In the rush, many CIOs have not managed to update their policies to reflect BYOD issues, which may mean advising users of their new responsibilities and support limitations, as well as security and privacy measures.

The BYOD policy template does just that.

Outsourcing to Strip More Job From IT and Finance

Corporations in the U.S. and Europe will move an additional 750,000 jobs in IT, finance and other business services to India and other low-cost countries by 2016, according to a new report.

The study notes that levels of additional offshoring in these areas will begin to decline by 2014, and in the next eight to 10 years, the flow of jobs offshore is likely to cease, as companies simply run out of business services jobs suitable for moving to low-cost countries.

By 2016, a total of 2.3 million jobs in finance, IT, procurement and human resources will have moved offshore. This represents about a third of all jobs in these areas. India is by far the most popular destination, with nearly 40 percent of the jobs that are sent offshore headed there.

The report also said that  additional offshoring levels in business services, which are currently at around 150,000 new jobs each year, leveling off or declining after 2014. The research also found that of the 5.1 million business services jobs remaining onshore at U.S. and European companies in 2012, only about 1.8 million have the potential to be transferred offshore, with 750,000 of those moving by 2016. So by the end of the next eight to 10 years, the traditional model of lifting and shifting work out of Western economies into low-cost regions will cease to be a major factor behind business services job losses in the United States and Europe.