Senior Management IT Job Descriptions
Internet and Information
Technology
Position Descriptions HandiGuide®
Job Descriptions and Organization Charts
The 243 Internet and Information Technology Position Descriptions include all of the functions within the IT group. Click on the each group below to see a pop up window with the list of jobs included.
- Executive Management 12 Job Descriptions
- Senior Management 87 Job Descriptions
- Middle Management 42 Job Descriptions
- Staff Positions 102 Job Descriptions
Senior Management
Directors
- Director Business Applications
- Director Disaster Recovery and Business Continuity
- Director Electronic Commerce
- Director Enterprise Architecture
- Director Information Technology
- Director IT Deployment
- Director IT Infrastructure
- Director IT Management And Control
- Director IT Planning
- Director Media Communications
- Director Production Services/Data Center
- Director Sarbanes-Oxley Compliance
- Director Systems And Programming
- Director Systems
- Director Technical Services
- Director Telecommunication Services
Managers
- Manager Accounting
- Manager Administration And Facilities
- Manager Application Development
- Manager Application Technology
- Manager Availability/Automated Operations
- Manager Business Development
- Manager Cloud Applications
- Manager Computer Operations
- Manager Contracts And Pricing
- Manager Controller
- Manager Customer Service
- Manager Customer Service Center
- Manager Customer Site Support
- Manager Data And Systems Engineering
- Manager Data Communications
- Manager Data Security
- Manager Data Warehouse
- Manager Database
- Manager Disaster Recovery
- Manager Disaster Recovery and Business Continuity
- Manager Enterprise Architecture
- Manager Facility And Equipment Support
- Manager Help Desk Support
- Manager Information Architecture
- Manager Internet Systems, Manager Human Resources
- Manager Internet - Intranet Activities
- Manager Media Library Support
- Manager Metrics
- Manager Microcomputer Technology
- Manager Network And Computing Services
- Manager Network Services
- Manager Office Automation Applications
- Manager Operating Systems Production
- Manager Operations Support
- Manager Output Processing
- Manager Outsourcing
- Manager Payroll System
- Manager Personal Computing and Office Automation
- Manager Planning And Integration Services
- Manager Point Of Sale
- Manager Production Services
- Manager Production Support
- Manager Property Management
- Manager Record Administration
- Manager Re-Engineering
- Manager Security and Workstations
- Manager Service Level Reporting
- Manager Site/Shift Operations
- Manager Site Management
- Manager Site Software/Device Services
- Manager Software Engineering, Manager Store Systems
- Manager Systems Software
- Manager Systems And Programming
- Manager Technical Services
- Manager Telecommunications Installation/Maintenance
- Manager Telephone And Wireless Services
- Manager Training And Documentation
- Manager Transaction Processing
- Manager User Support
- Manager Video Web Content
- Manager Voice And Data Communications
- Manager Voice And Wireless Communications
- Manager Waste Management
- Manager Web Content
You can purchase this book as a PDF Book, Word Book or as individual word files for each Job Description which makes for easier modification. We have also combined the both book formats with the individual word files for each job descriptions to give you the best of both worlds.

IT Senior Management Job News
Most firms have not defined mobability policies

Policies defined the rules of the road for mobile computing yet only one in five organizations have them defined and implemented according to Janco Associates. This lows rate of definition is driven by smaller to mid-sized firms as almost half of all large firms have mobility policies defined.
When a CIO or an IT Executive takes over a new job one of the greatest challenges is to quickly validate that the infrastructure that is in place. Would it not be nice to have some tools that could be use to quickly put proven world class policies in place with minimal effort. That is what the CIO IT Infrastructure Policy Bundle does.
The mobility policy template address all areas related to mobility: mobile devices (including procedures for lost devices), mobile applications including consideration for approved applications for business use), and data in mobile environments (including policy for using public Wi-Fi networks).
- more infoMobile workers to drive IT
By 2015,
the world's mobile worker population will reach 1.3 billion, representing 37.2
percent of the total workforce, according to an updated forecast from an IT
analytics firm. The report projects the most significant gains will again be in
the emerging economies of Asia/Pacific thanks to continued, strong economic
growth. The Americas will experience a slower growth rate due to a protracted
economic recovery and high rates of unemployment, the analysts
concluded.
This bundle contains the following policies:
- CIO IT Infrastructure Policy Bundle
- Backup and Backup Retention Policy
- Blog and Personal Web Site Policy
- BYOD Policy
- Incident Communication Policy
- Internet, e-Mail, Social Networking, Mobile Device, Electronic Communications, and Record Retention Policy
- Mobile Device Access and Use Policy
- Outsourcing Policy
- Record Management, Retention, and Destruction Policy
- Sensitive Information Policy (HIPAA Compliant)
- Service Level Agreement (SLA) Policy Template with Metrics
- Social Networking Policy
- Telecommuting Policy
- Travel and Off-Site Meeting Policy
- Electronic Forms
More workers stop looking for work
Industries and occupations related to health care, personal care and social assistance, and construction are projected to have the fastest job growth from now until 2020. Total employment is projected to grow by 14.3 percent over the decade, resulting in 20.5 million new jobs. Despite rapid projected growth, construction is not expected to regain all of the jobs lost during the 2007-12 recession. The bad news is that the number of individuals dropping out of the job market continues to increase and the Labor Participation Percentage continues to fall.
- more infohttp://www.ejobdescription.com/IT_Salary_Survey.html
IT pros are reeling from a one-two punch brought on by the sustained economic crisis: Organizations of all stripes have reported deep cuts to their training budgets in recent years, and they have held off on initiatives that would have given workers a way to learn new technologies.
At the same time, technological evolution continued at its breakneck pace. Janco and eJobDescription 2012 Salary Survey found that the skills related to emerging technologies, such as mobile, wireless and communications systems, cloud computing and Web security, enjoyed the biggest year-over-year increases in demand among IT managers who plan to hire in the next 12 months.
On top of that, hiring managers say they want people with the basic tech skills that have always been required, as well as business acumen, communication skills and customer service abilities.
- more infoFinding a job - social media implications

So it is wise to make sure you've got your social media ducks in a row before you begin a job search. What you say on Twitter could haunt you. Organizations are recognizing that their attraction and retention of top talent is what will propel them to the top. There is a tremendous opportunity for companies worldwide to put their people intelligence to work to create positive, profitable business outcomes.
- more infoWhat is the jobs picture?
The Bureau of Labor Statistics (BLS) has released its biennial
employment forecasts, and this year's report has some good news for IT workers. The
agency predicts that employment in all computer-related fields will grow 22
percent through 2020. Some job titles will do even better, for example software
developers (28-32 percent growth), database administrators (31 percent growth),
and network and systems administrators (28 percent growth).
While the forecast looks good, some experts say the U.S. IT job growth isn't as high as it needs to be. Victor Janulaitis, CEO of research firm Janco Associates, characterized the IT job growth as "anemic," saying, "When you consider the overall demand for systems and applications in high-growth markets like China and India, [the BLS projections] mean the U.S. will be doing a diminishing portion of the development and implementation work. If that's the case, the U.S. will no longer be the leader in IT."
He added, "The BLS projections are a bad sign for the U.S. IT graduates from universities. Those numbers do not cover the net growth necessary to give all of the graduates jobs."
- more info
BLS forecast is for anemic IT job growth
The U.S. Bureau of Labor Statistics (BLS) forecasts that offshoring will hurt the growth of U.S. programming jobs in over the rest of this decade, though expansion of healthcare IT and mobile networks will in turn increase demand for software developers, support technicians and systems analysts.
By 2020, employment in all computer occupations is expected to increase by 22%, but some IT fields will fare better than others, according to the BLS biennial update of employment projections.
Demand for software developers will be the strongest in this period, with increases ranging from 28% to 32%, depending on the type of software development.
The agency's forecasts, particularly for technology-related jobs, are often controversial because they can't account for rapid market changes and tech disruptions. But its estimates are often cited in various policy debates on issues ranging from education to immigration.
The IT employment growth rate projected by the BLS was characterized as "anemic" by Victor Janulaitis, CEO of Janco Associates, a research firm that analyzes IT wage and employment trends.
"When you consider the overall demand for systems and applications in high-growth markets like China and India, [the BLS projections] mean the U.S. will be doing a diminishing portion of the development and implementation work," said Janulaitis. "If that's the case, the U.S. will no longer be the leader in IT.
"The BLS projections are a bad sign for the U.S. IT graduates from universities. Those numbers do not cover the net growth necessary to give all of the graduates jobs," Janulaitis added.
- more info
Outsourcing via offshoring is costing jobs in the US and Europe
Offshoring continues to shrink the number of IT jobs, but in 10 years
companies will run out of jobs to offshore, study says
Offshoring is
negatively impacting the number of IT jobs in large corporations. A management
consulting firm examined services occupations in finance, human resources,
procurement, and IT. They found that only 4.5 million of the 8.2 million jobs in
these fields that existed in the U.S. and Europe at the start of 2002 will still
exist in 2016.
Of the 1.8 million IT jobs at the companies represented in survey about 270,000 jobs in the U.S. and Europe will be moved offshore between now and 2016. The U.S. share accounts for about half of the total jobs lost, or 135,000. By 2016 the firm estimates that 1.8 million IT jobs in North America and Europe at large companies today will have declined to about 1.5 million, despite the growth of many of these companies.
This decline in IT jobs reflects decisions to buy IT services, in the form of
cloud-based services. But the IT industry, which has been seeing employment
growth, will still move some of those jobs moved offshore.
Microsoft say cloud will generate 14 million job internationally
Implementation of cloud services will create 14 million jobs internationally by 2014, with the greatest increases occurring in emerging markets, which are not constrained in deploying cloud systems by legacy infrastructure, according to a new study from Microsoft.
China and India alone could create up to 6.8 million new jobs related to the cloud, the study found. Because many of the businesses in these emerging markets are young, they aren't bound by the "Legacy lag" -- as the study calls it -- that could be holding back cloud adoption at larger enterprises around the world.
- more infoIBM lays off over 1,200 employees in US and Canada
According to an IBM employee organization, reports and
independent sources, IBM has laid off more than 1,000 employees with some
estimates going as high as 1.200 or more in the U.S. and Canada
According to an IBM employee organization, reports and independent sources, IBM has laid off more than 1,000 employees with some estimates going as high as 1.200 or more in the U.S. and Canada.
Some industry experts say that the layoffs in the U.S. are part of an IBM strategy to limit the number of Big Blue employees in the U.S. in favor of lower-cost workers in emerging countries.
IBM, which employs more than 425,000 people around the world, in 2009,
stopped releasing figures on the number of employees it has in each country. In
2009, IBM listed 105,000 employees in the U.S., down from nearly 134,000 in
2005. Now, Alliance@IBM estimates that in 2011 IBM employed 98,000 workers in
the U.S.
Younger workers are different
A recent study discovered some key trends about millennials and how they view technology and workplace IT departments. The study found that younger workers:
- Have very high expectations when it comes to getting a response regarding support calls
- Prefer interactions with IT beyond just calling the helpdesk, including email, chat, and texts
- Will typically research problems on their own (either before calling IT or while waiting for a response)
- Tend to work outside of typical business hours and off premises
- Will develop their own solutions and processes with the tools at their disposal, including consumer-oriented cloud services and personal devices
- Value working collaboratively with colleagues within their organization and beyond it
- Are often willing to share knowledge about solutions provided to them by IT and solutions and processes they develop on their own
Certifications are not highly valued by CIOs
While some staffing firms report that IT salaries are growing according to Foote Partners, has been observing a different trend. They are in agreement with data that has been publsihed by of Park City, UT and eJobDescription.com.
Foote says pay premiums for 82 specific technical skills and 88 different technical certifications have been dropping for a year. Premiums are the extra cash companies sometimes pay to full-time employees or contractors on top of their annual salaries or hourly rates in order to acquire a specific, desired skill or certification.
The value of IT certifications has been sliding for five years. Meanwhile, pay premiums for technical skills began falling at the end of 2010, after 20 consecutive months of increases. The dip in demand for technical skills and the corresponding drop in pay premiums for them represents a "correction" in the way IT leaders are structuring their IT organizations, and consequently, in the way they value various skills.
In short, according to Foote's assessment of the market, IT leaders see technical skills and certifications as a dime a dozen, and thus, not worth paying premiums to acquire. Moreover, IT leaders are not necessarily looking for pure technical skills as they re-staff their IT departments, undertake new projects and focus on innovation. Tech skills are third, fourth, and fifth on their lists of desired skills according to Foote.
- more infoIT hiring trends
As the economy's recovery and corporate earnings improve, business across North America are reinvesting in IT projects that were put on hold through the recession. The industries with the strongest growth, including technology and health care, are adding the most IT jobs today, and the IT positions in demand today are a combination of those directly related to profit drivers (product and service development) and back-office operations (such as networking and database administration), a positive indicator for the economy overall.
The distribution of the employment opportunities metro areas across the country confirms that IT job growth is not confined to those areas traditionally considered IT job markets such as Silicon Valley. The Metro areas with the greatest opportunities for IT professional are:
- Minneapolis (Overall Unemployment: 5.1%)
- Salt Lake City (Overall Unemployment 5.4%)
- McLean, Va. (Overall Unemployment: 5.5%)
- Boston (Overall Unemployment: 5.7%)
- Houston (Overall Unemployment: 7.6%)
- San Francisco (Overall Unemployment: 7.6%)
- Walnut Creek, Calif. (Overall Unemployment: 7.6%)
- Denver (Overall Unemployment: 7.9%)
- Toronto (Overall Unemployment: 8.5%)
- New York City (Overall Unemployment: 9.0%)
- Jacksonville, Fla. (Overall Unemployment: 9.5%)
- Orlando (Overall Unemployment: 9.7%)
- Detroit (Overall Unemployment: 10.7%)
IT drives company success
Top-performing companies are top performers in IT, too. Enterprises ranking in the highest quartile for annual revenue, growth, profitability and innovation, and with revenue growth of more than 5% in the past year are better at measuring data, interacting with customers via mobile tools, and mobilizing applications to the cloud, among other things.
"Raising a firm's digital IQ means improving the way it leverages technologies and channels to meet customer needs," says a principal at PwC. "The core of the ecosystem for innovation has moved from inside the firm to out in the marketplace. Customer and employee expectations are being shaped by this environment -- if you miss this trend you will be increasingly irrelevant to the market."
- more infoParticipate in IT Salary Survey
CIO begin to think about growing the their IT organizations
According the Hackett Group's, company leaders have identified the need to grow their emerging market presence as one of the most important priorities for 2012, compared to 2011. They now want their current level of globalization to triple within two to three years, and among their top goals is expanding the reach of their IT service delivery models.
But simply growing and tapping new markets isn't enough. Companies want to remain agile so they can adapt quickly and intelligently to volatile changes in customer demands and costs, according to the firm. "Getting the right information to permit quick action can only be accomplished when mechanisms are in place to gather high-quality data, conduct rigorous analysis, and make decisions with confidence. IT and other support functions overwhelmingly recognize this fact and are focusing their technology priorities for 2012 around the themes of improving the foundation of unified data (to create 'one source of truth') and being able to provide analysis and access to those findings."
- more infoH-1B Visa program continues to grow

The data comes from the U.S. Citizenship and Immigration
Service. One list shows new applications for H-1B visas; the second list shows
the combined totals for new visas and renewals. A H-1B visa must be renewed
every three years.
The U.S. issues 85,000 H-1B visas annually. Of that number, 20,000 are reserved for advanced degree graduates of U.S. universities.
In total, the new visa applications from the top 10 users account for 22% of all the visas allowed by the U.S. each year. But offshore providers probably have a much larger percentage of the visas issued under the 65,000 cap, which includes graduates for foreign universities. An exact breakdown isn't available.
H-1B Visa Renewals and Approvals
- Cognizant - 5715
- Infosys- 4042
- Wipro - 2817
- Tata - 1758
- Larsen & Toubro - 1608
- Microsoft - 1586
- Accenture - 1370
- HCL America - 1128
- IBM - 1063
- Google - 615
H-1B New Visa Applications
- Cognizant - 4222
- Infosys - 3962
- Wipro - 2736
- Tata - 1740
- Accenture - 1347
- Larsen & Toubro - 1204
- HCL America - 1033
- Microsoft - 947
- IBM - 853
- Google - 383
- TOTAL - 18427
Recruiting using social media
Social media sites provide distinct clues that help identify top talent. Look at the candidate's presence on Linked In, Facebook, Twitter, or blogs, and look at:
- Writing style: Many top-tier recruits have blogs with at least a small readership. Take the time to read his or her blog posts - and not just the most recent ones, but the early ones as well. It will give you an idea about his or her professionalism, communication skills, and ability to evolve and progress.
- Followings: A good way to differentiate between two seemingly equal candidates may be to see how many people are commenting on their blog and, more significantly, how many followers they have on Twitter. Followers are a rough vote of interest and confidence in an individual.
- Word of mouth - online: Wall posts, Twitter @replies, blog comments, and LinkedIn recommendations provide insight into what people think of an individual.
Social media has proven to be a valuable resource in bad times, and it may
also be a compelling resource for businesses in times-a-plenty. Tracking
potential talent across social media venues is smart business because the top
players in any industry or profession are likely to be actively engaged in
online communities.
Talent in high demand at large firms
CIOs and other top organizational executives foresee a global talent shortage looming for the next several years, according to recent research from Deloitte. The consulting firm released the results of its survey in a new report, "Talent Edge 2020: Redrafting Talent Strategies for the Uneven Recovery." When it comes to adequately appointing leaders and staffing key operations, the report says fallout from the talent shortage could be significant. In addition, retaining younger workers has emerged as a key issue for many organizations.
Ultimately, companies that invest aggressively in talent management and development programs will reap rewards, the report concludes. "Today's top talent organizations are not sitting back and waiting for a slow recovery to solve their talent challenges," says the talent services leader for Deloitte Consulting. "These executives are more likely to invest ‑ by a two to one margin ‑ across the board on talent priorities." More than 375 senior executives and talent managers at large companies worldwide took part in the research.
- more infoHiring is on the uptick
Janco Associates and eJobDescription.com have found that hiring seems to be on the move up. In the last few months they have found that companies are beginning to look into the future.
- more infohttp://www.e-janco.com/Salary.htm
The 2012 Salary
Survey, just released by Janco Associates, is mixed news for IT
Professionals. The survey shows that hiring and salaries are up in some
sectors of the IT job market, salaries have stopped falling and for selected
positions there has been an increase in compensation.
The CEO of Janco stated, "Our main conclusion from analysis of the data and interviews of CIOs is that for Information Technology the recession has bottomed out for and that hiring of IT professionals will increase in 2012." He also said, "However there still are a number of companies who are continue to be cautious and are concerned that the recovery will not be strong enough to support increased IT spending." He added, "Cost control is still the rule of the day; however we have seen an increase in the number of part-timers and contractors who are focused on particular critical projects. This is strong indicator that IT hiring and salaries will go up in 2012."
- more info42% CIO report to the CFO
The Financial Executives Research Foundation found that 42% of IT organizations report directly to the CFO. The percentage soars to 60% at smaller businesses with revenues between $50 million and $250 million.
The same survey pointed out that finance chiefs alone authorize 26% of all IT investments, while chief information officers approve only 5%. This makes sense: in tough economic times finance inevitably asserts itself and casts a gimlet eye on spending. In fact, an October 2011 report by CDW, one of the worlds largest technology resellers, said that only 40% of IT decision-makers expect their budgets to rise this winter, down 8% from last year and the lowest level of IT investment increase since October 2009.
- more infoOvertime may be thing of the past for ALL IT workers
The Computer Professionals Update Act (CPU Act) was proposed by a Democrat, Sen. Kay Hagan, whose state is home to a heavy concentration of technology-related companies, as well as financial services outfits, including Bank of America, that are huge employers of IT workers.
The bill would amend the Fair Labor Standards Act (FSLA), which mandates that workers be paid time-and-half for work beyond 40 hours in a week -- in some cases, beyond 8 hours in a day. There are already numerous exemptions to that requirement, including salaried executives, professionals, and any IT worker "who is a computer systems analyst, computer programmer, software engineer, or other similarly skilled worker." The current version of the FSLA goes on to specify that exempt-from-overtime jobs include "systems analysis techniques and procedures design, documentation, testing, creation, or modification of computer programs."
The CPU Act would broaden that exemption so much it appears that any IT worker who is paid more than $27.63 an hour would lose the right to overtime. Here's what it says:
Any employee working in a computer or information technology occupation (including, but not limited to, work related to computers, information systems, components, networks, software, hardware, databases, security, Internet, intranet, or websites) as an analyst, programmer, engineer, designer, developer, administrator, or other similarly skilled worker, whose primary duty is
- the application of systems, network, or database analysis techniques and procedures, including consulting with users, to determine or modify hardware, software, network, database, or system functional specifications; or
- the design, development, documentation, analysis, creation, testing, securing, configuration, integration, debugging, modification of computer or information technology, or enabling continuity of systems and applications.
Security jobs may be in high demand
IT security professionals are projected to see higher salary
increases, compared with the overall IT market in 2012, according to one
national recruiting firm.
Salaries for IT security professionals are projected to increase by 4.5 percent in 2012, according to this firm. The increasingly hostile threat landscape and growing demand for cloud computing has made security the hottest IT career in terms of salary growth.
The guide listed projected percentage increases over 2011 salaries as well as estimated base salaries. The IT salaries in general are expected to see a 3 percent increase in 2012; security jobs are expected to outpace the projected average.
- more infoDumb move by creater of CityVille and FarmVille soical network games
Attracting top employees is difficult for cash-strapped startups. To address this many of these companies give out company stock to supplement salaries that employees might feel is below-market.
Zynga followed that strategy. The creator of CityVille and FarmVille, Zynga apparently wishes it hadn't, according to a the Wall Street Journal.
The Zynga CEO, along with his top executives, decided last year as they were preparing for an initial public offering (IPO) that they had given out too much stock to employees. But rather than accept that reality, the executives reportedly tried a different tactic: demand employees give back not-yet-vested stock or face termination.
In order to determine which employees would be asked to give stock back, Pincus and his executives tried to pinpoint workers whose contributions to Zynga--in the execs' eyes--didn't necessarily justify the potential cash windfall they could receive when the company went public, the Journal claims. One Journal source said that Zynga executives were especially concerned with not creating a "Google chef" scenario.
That reference relates to Google's 2004 IPO when one of the company's chefs, who was hired in the firm's early days, walked away with $20 million worth of stock after the shares went public.
After finding people to target, the Journal's sources say, the CEO offered his ultimatum. However, as one might expect, he faced some anger from employees who didn't believe they should be required to give back the stock. The Journal cited two employees--one who has left Zynga and another that still works with the company--who hired attorneys to reach a settlement that saw them give up some, but not all, of the unvested shares.
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